Nedbank Call Centre Jobs – Delivery Lead

Job Description:

To manage the deliverables and development of software and/or maintenance; taking end-to-end enterprise ownership to address client requirements in line with Nedbank Business and Information Technology strategy.

[the_ad id=”21943″]

Job Responsibilities:

• Ensure self and team improve on productivity and efficiency month on month
• Realise commercial value add in client businesses through the application of professional knowledge and skill
• Communicate solution build progress by working with key Group Technology or business stakeholders
• Ensure that systems development projects are carried out in accordance with the agreed standards, methods and procedures by monitoring s quality assurance systems, processes and measures
• Actively institutionalises the organisation’s systems development standards, methods and procedures
• Enable collaborative delivery by establishing as productive working relationships with staff, managers, peers and client
• Ensure operational cost are within budget by actively monitor team budgets and operational spend
• Ensure skill development and performance improvement of staff by agreeing staff and resource plans with management and operationalised
• Takes action to deal with exceptions, problems and unforeseen events in a timely manner
• Deliver service to client expectations by managing the achievement of quality and turnaround standards for processes, products, systems or services reducing deviation
• Ensure professional solutions that demonstrate a balance of best of breed and return on investment for the client are delivered to client within agreed parameters and timelines
• Maximise return on investment by ensuring that correct are Vendors selected and managed
• Ensure team processes, systems, protocols, methods, technologies, standards implemented, audited and corrective actions taken when required
• Participates in monitoring and reporting on the progress of systems development.
• Ensure team work though the review of team work tasks and corrective action implemented when required
• Build commercially viable relationships with clients though advise provided
• Improve client services, processes, products through the application of professional knowledge and skills
• Ensure work delivery by effective planning of a programme of projects and related activities
• Ensure the delivery of quality project/ systems by actively monitoring project progress against schedules and budget and raising any deviation
• Ensure client / business needs are met by providing advice and consulting on professional solutions
• Maintain effective and productive relationships maintained with vendors
• Ensure that new systems developments are executed in alignment with system design through the monitoring of procedures

Job Requirements:

• Developed and Implemented Communications Strategy
• Certificate: Management Development , Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate
• Built a high performance culture
• Post-Matric degree in Information Technology or Business Management
• 3 to 4 years in managing teams with experience across functional teams 10+ years Information Technology-related experience
• Web application support, Load Balancing, Client Risk Profiling
• Designed Workforce Planning Solutions
• Azure, AWS, WAS, Datapower, MQ, API, DevOPS, Tomcat, JBOSS

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

[the_ad id=”21944″]

Apply Here

jobsrican.com